Do you guarantee the lowest prices?
We strive to give you the lowest price on the market all the time. We do purchase directly from the manufacturer which allows us to work with you to try and beat any price on the market. We also offer bonus promotions and discounts, which you can take advantage of.
What happens if my order is lost, damaged or misdelivered?
In the event your order experiences some sort of shipping complication, we will do all that we can to ensure you receive the product you ordered in perfect condition.
We offer shipping insurance at checkout to ensure you are covered 100% for the cost of your order.
If you elect to place your order without shipping insurance you will be assuming the financial risk of any potential shipping complications.
How soon will you ship after my order is placed?
We typically ship orders either the same or next business day as when the order is placed.
***Please note orders that require an FFL may take longer to ship as we have to coordinate delivery with your local gun store.***
Where do your products ship from?
All products are shipped from our warehouse in Oregon.
Do you ship internationally?
At this time we only ship within the United States.
Safe & Secure
I am concerned about ordering over the Internet. Is your site secure?
Yes, we use the highest available security methods for your complete peace of mind. Rapid SSL is a recognized leader in internet merchant security and provides complete encryption and security for our online store. To date, we have never had a security incident or security problem with any online transactions.
What is your privacy policy?
We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. Our mission is to help individuals with their muzzleloading needs. For this reason, we go to great lengths to maintain individual privacy, confidentiality, and complete security. As such, we have very strict principles:
- We do not share information with third parties.
- We use full Rapid SSL encryption in our store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online or by telephone.
- We do not spam or make unsolicited calls.
- Customer service is our highest priority. Our mission is to help people, and anything contrary to that will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.
Payment Methods
What payment methods do you accept?
Placing an order online by credit card or by calling 1-855-236-5000 (toll-free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover.
If you would like to place a money order or pay via cashiers check, please download the form here: Money Order Form. We also ask that you contact us regarding any manual or money order request for more information.
Return Policy
Can I return guns for a refund if I don't use them?
No, unfortunately, we are not able to accept returns on any guns or gun kits. We are here to support you to the best of our ability and we are happy to help you get in contact the manufacturer of your gun if needed. You can reach our customer service team at 1 (855) 236-5000 or via email at sales@muzzle-loaders.com. We also offer a live chat feature and can assist you with any questions via live chat.
Refund Terms
Items Accepted for Return
Return your order for a refund, if all of the following are true:
- An Item (excluding guns and gun kits) must be returned within 30 days after purchase
- Your return has a valid RMA # (Return Merchandise Authorization)
- All manufacturer packaging is in place
- You have not used the product in any way
- Item returned is not a special order item or customized product
Restocking Fees
No restocking fee deducted from the refund, if:
- If you received an incorrect item
- If the item is not as described on our website
- If the item is damaged in shipment
5% Restocking Fee:
We will accept returns with a 5% restocking fee deducted from the refund, if
- All contents; parts, tools, warranty cards & pamphlets are returned
- The original package of the product is not damaged
- Product has not been registered
- Product has not been used in any way
- Your return has a valid RMA # (Return Merchandise Authorization)
Additional Restocking Fees (determined upon return):
Returns meeting the following criteria will be subject to additional restocking fees deducted from the refund, if
- All contents; parts, tools, warranty cards & pamphlets are not returned
- The package of the product is damaged
- The item is not returned within 14 days of the RMA # being authorized
- The product is damaged in return shipment
Items that cannot be returned:
- Any gun or gun kit
- Any scope or sight that has been mounted
- Any item more than 30 days after purchase
- Your return does not have a valid RMA # (Return Merchandise Authorization)
- Any product that is missing it's serial number
- Any customized items, including but not limited to any customization requested by the buyer
- Items that have been used in any fashion
- Any Hazmat item including all powders & primers/percussion caps
We also reserve the rights not to accept a return, if:
- There are signs of product being used
- Item is returned incomplete
Other Notes:
- Customer must pay for return postage on all returns or exchanges
- Customer must insure the product against loss or damage during return transit
- Refunds will be processed within 3 business days after we have received the returned item(s)
- Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
- You must NOT accept delivery if the packaging has been damaged
