Best Prices & No Sales Tax!

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Policies

Lowest Prices

Do you guarantee the lowest prices?

We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer bonus promotions and discounts, which you can take advantage of.

Priority Shipping

Do you guarantee successful delivery?

Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipment method.

How soon will you ship after my order is placed?

We ship immediately, typically either the same or next business day as when the order is placed.

Where do your products ship from?

All products are shipped from our warehouse in Oregon.

Do you ship internationally?

At this time we only ship within the United States.

Safe & Secure

I am concerned about ordering over the Internet. Is your site secure?

Yes, we use the highest available security methods for your complete peace of mind. Rapid SSL is a recognized leader in internet merchant security and provides complete encryption and security for our online store. To date, we have never had a security incident or security problem with any online transactions.

What is your privacy policy?

We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. Our mission is to help individuals with their muzzleloading needs. For this reason, we go to great lengths to maintain individual privacy, confidentiality, and complete security. As such, we have very strict principles:

  • We do not share information with third parties.
  • We use full Rapid SSL encryption in our store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online or by telephone.
  • We do not spam or make unsolicited calls.
  • Customer service is our highest priority. Our mission is to help people, and anything contrary to that will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.

 

Payment Methods

What payment methods do you accept?

Placing an order online by credit card or by calling 1-855-236-5000 (toll free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover.

If you would like to place a money order or pay via cashiers check, please download the form here: Money Order Form. We also ask that you contact us regarding any manual or money order request for more information.

Return Policy

Can I return guns for a refund if I don't use them?

Yes, we have a 30-day 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible. If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-855-236-5000 (Customer Service hours are 7am-4pm PST), or via email at sales@muzzle-loaders.com. We accept returns on all guns and accessories that have not been used, and are still in the original packaging, no questions asked! 

Refund Terms


Items Accepted for Return

Return your order for a refund, if all of the following are true:

  • Item must be returned within 30 days after purchase
  • Your return has a valid RMA # (Return Merchandise Authorization)
  • All manufacturer packaging is in place
  • You have not used the product in any way
  • Item returned is not a special order item or customized product 

 

Restocking Fees

 

No restocking fee deducted from the refund, if: 

  • If you recieved an incorrect item
  • If the item is not as described on our website
  • If the item is damaged in shipment
***In the event of any errors on our behalf, Muzzle-Loaders.com will send a pre-paid return label for shipment

 

5% Restocking Fee:

We will accept returns with a 5% restocking fee deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are returned
  • The original package of the product is not damaged
  • Product has not been registered
  • Product has not been used in anyway
  • Your return has a valid RMA # (Return Merchandise Authorization) 

 

Additional Restocking Fees (determined upon return):

Returns meeting the following criteria will be subject to additional restocking fees deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are not returned
  • The package of the product is damaged 
  • The item is not returned within 14 days of the RMA # being authorized
  • The product is damaged in return shipment

 

Items that cannot be returned:

  • Any muzzleloader that has been fired
  • Any scope that has been mounted
  • Any item more than 30 days after purchase
  • Your return does not have a valid RMA # (Return Merchandise Authorization)
  • Any product that is missing it's serial number
  • Any customized items, including but not limited to any customization requested by the buyer 
  • Items that have been used in any fashion

 

We also reserve the rights not to accept a return, if:

  • There are signs of product being used
  • Item is returned incomplete

 

Other Notes:

  • Customer must pay for return postage on all returns or exchanges
  • Customer must insure the product against loss or damage during return transit
  • Refunds will be processed within 3 days after we have received the returned item(s)
  • Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  • You must NOT accept a delivery if the packaging has been damaged