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Ordering, Shipping, & Privacy FAQs


Ordering

Are the products on the website "In Stock"?

All of the products marked "In Stock" on our website are ready to ship out the same day.

What payment methods do you accept?

Placing an order online by credit card or by calling 1-855-236-5000 (toll free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover.

If you would like to place a money order or pay via cashiers check, please download the form here: Money Order Form. We also ask that you contact us regarding any manual or money order request for more information.

I am concerned about ordering over the Internet. Is your site secure?

Yes, we use the highest available security methods for your complete peace of mind. Rapid SSL is a recognized leader in internet merchant security and provides complete encryption and security for our online store. To date, we have never had a security incident or security problem with any online transactions.

Can I return guns for a refund if I don't use them?

Yes, we have a 30-day 100% Satisfaction Guarantee. We accept returns on all black powder guns that have not been used, fired or registered, no questions asked. All returns are subject to a 10% Re-Stocking Fee. If you would like to make a return, please contact our customer service department.

Do you guarantee the lowest prices?

We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer bonus promotions and discounts, which you can take advantage of.

Shipping & Delivery

Do the guns need to be shipped to an FFL dealer?

In most states we ship straight to your door! No FFL is required.

Which states will you ship to?

We rush-ship directly to customer's doors throughout the United States, except for customers in New Jersey, Washington D.C. & New York City. In these jurisdictions, the law requires muzzleloaders to be shipped to a licensed FFL firearms dealer, which we are happy to arrange for your convenience. As a disclaimer, please check your local ordinances and statutes to ensure compliance of all laws.

Do you ship internationally?

At this time we only ship muzzleloader rifles and pistols within the United States. However, all scopes and accessories are available for shipment worldwide.

Do you guarantee successful delivery?

Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipment method.

What shipping methods are available?

All Standard Shipping orders will ship via USPS or FedEx, whichever is most cost-effective. In general, orders weighing less than 2 lbs. will go Priority Mail and heavier boxes will ship FedEx Ground. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Priority shipment is our preferred method of shipment, but expidited shipment can be applied to any order for an additional fee.

How soon will you ship after my order is placed?

We ship immediately, typically either the same or next business day as when the order is placed.

How soon will I receive my order?

Muzzleloader Rifles are shipped FedEx Ground and this generally takes between 1-5 business days anywhere in the Continental United States.

Where do your products ship from?

All products are shipped from our warehouse in Oregon.

***Shipping schedule for rifles via Fedex Ground

Muzzleloader Pistols and all other muzzleloading accessories are shipped via USPS Priority Mail and usually arrive in 2-5 business days.

Expedited shipping for rifles is available at an approximate rate of $60.00 for 2-Day Express or $100.00 for Next Day Air Delivery.

2-Day Express Orders will be shipped via FedEx 2-Day. Delivery is within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.

Overnight Orders will be shipped via FedEx Standard Overnight. Delivery is within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days). Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.

**Muzzle-Loaders.com will not be held liable for packages that do not arrive on time. However, if the delay in shipment is a result of oversight on our part, we will refund any additional shipping charges.

Privacy & Security

What is your privacy policy?

We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. We go to great lengths to ensure customer privacy, confidentiality, and complete security. As such, we have very strict principles:

  • We do not share information with third parties.
  • We use full Rapid SSL encryption in our store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online or by telephone.
  • We do not spam or make unsolicited calls.
  • Customer service is our highest priority. Our mission is to help people, and anything contrary will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.

Returns & Replacements

Can I return items for a refund if I don't use them?

Yes, we have a 30-day 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible. If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-855-236-5000 (Customer Service hours are 7am-4pm PST), or via email at sales@muzzle-loaders.com. We accept returns on all guns and accessories that have not been used, and are still in the original packaging, no questions asked! 

Refund Terms


Items Accepted for Return

Return your order for a refund, if all of the following are true:

  • Item must be returned within 30 days after purchase
  • Your return has a valid RMA # (Return Merchandise Authorization)
  • All manufacturer packaging is in place
  • You have not used the product in any way
  • Item returned is not a special order item or customized product 

 

Restocking Fees

 

No restocking fee deducted from the refund, if: 

  • If you recieved an incorrect item
  • If the item is not as described on our website
  • If the item is damaged in shipment
***In the event of any errors on our behalf, Muzzle-Loaders.com will send a pre-paid return label for shipment

 

5% Restocking Fee:

We will accept returns with a 5% restocking fee deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are returned
  • The original package of the product is not damaged
  • Product has not been registered
  • Product has not been used in anyway
  • Your return has a valid RMA # (Return Merchandise Authorization) 

 

Additional Restocking Fees (determined upon return):

Returns meeting the following criteria will be subject to additional restocking fees deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are not returned
  • The package of the product is damaged 
  • The item is not returned within 14 days of the RMA # being authorized
  • The product is damaged in return shipment

 

Items that cannot be returned:

  • Any muzzleloader that has been fired
  • Any scope that has been mounted
  • Any item more than 30 days after purchase
  • Your return does not have a valid RMA # (Return Merchandise Authorization)
  • Any product that is missing it's serial number
  • Any customized items, including but not limited to any customization requested by the buyer 
  • Items that have been used in any fashion

 

We also reserve the rights not to accept a return, if:

  • There are signs of product being used
  • Item is returned incomplete

 

Other Notes:

  • Customer must pay for return postage on all returns or exchanges
  • Customer must insure the product against loss or damage during return transit
  • Refunds will be processed within 3 days after we have received the returned item(s)
  • Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  • You must NOT accept a delivery if the packaging has been damaged

 

Payment, Pricing & Promotions

Do you guarantee the lowest prices?

We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer bonus promotions and discounts, which you can take advantage of.

Hazmat Shipping

We accept orders for hazardous materials, but can only ship up to 50 lbs per box of hazardous materials (powder, primers, fuses) combined. A hazmat fee of $22.50 applies to all hazardous materials shipped. If you order contains more than 50 lbs of hazardous materials, an additional $22.50 FedEx hazard charge will be added to your order per every additional 50 lbs of hazardous material.

  • 0-50 lbs carries a $22.50 hazmat fee
  • 51-100 lbs carries an additional $22.50 hazmat fee
  • 101-150 lbs carries yet another additional $22.50 hazmat fee
  • Every additonal 50 lb shipment will incur a charge of $22.50

Ammunition and Primers carry a hazmat fee of $40.00 when shipping via expedited service levels, other than standard ground.

We cannot ship powder or primers to the following locations:

  • P.O. Box when shipping to the United States (a physical address is required)
  • APO/FPO addresses
  • Massachusetts
  • International addresses
  • District Of Columbia
  • Hawaii
  • United States Territories
  • Alaska
  • New Jersey

Viewing Orders

Depending on how your order was placed there are two options for checking its current status. During the checkout process you were presented with the option to create a customer account (if you placed your order over the phone this account was automatically created for you). While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout follow the instructions that were emailed you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account, or can't find the instructions that were emailed to you please contact us.

If you chose not to create an account during the checkout process, you'll need to contact us to get an update on the status of your order. Keep in mind that we will always notify you of any hold-ups in the processing of your order, and tracking information will be emailed to you automatically as soon as your order ships out.

Updating Account Information

To update your account information click on the "My Account" link. If you have not already, sign into your account. The username is your email address. If you do not remember your password use the "Forgot Your Password" link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left hand side, from here you will be able to update shipping billing and other user information.